Casa Bellisima

Reviews

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  My husband and I moved from California and needed a short term lease because we are in the process of purchasing a home. I am a licensed Realtor/ leasing agent in California and know all about customer service and leasing processes. Price is fair. Model unit showed is nice. I can not say the same thing about staff. I had applied a Monday afternoon one of the ladies there told me it would take her about 2 hours to approve me and she would call me at the end of the day. I did not hear anything (keep in mind holding fee is only good for 72 hours and then you loose it) I remember asking if holding fee was non refundable they said its good for 72 hours after you are approved. Tuesday came and still no call I called the office and Monica answered. i asked her if she could tell me the status of our application she said I was approved for move in the following week. I told her how much do I have to bring in the office and she quoted " well, i don't have your file here so I will call you tomorrow with the amount" I said okay that is fine. My husband and I were excited about our approval. Wednesday came and no call so i decided to walk in to the office. (might I add you walk in and they don't even acknowledge you) it was 12 noon and I asked Monica how much was my move in she said didn't we give you a reservation sheet and I said yes but it was scheduled for a move in of Sept not next week and rudely she said well the amount is on here did you read this? My reaction was excuse me you are servicing me you need me more than i do. Of coarse i did not want to be rude although she had been rude to us before. I simply told her I would like to cancel my application and get my holding deposit back. She asked when I applied and i told her Monday. She looked at me like I was stupid and said well the 72 hours are up. At that point I looked at her and told her. I applied Monday at 4;30 Pm the 72 hours end today Wednesday at 4:30 and it is 12 noon thank you. She then had no choice but to return my holding fee. I mean If i was already having issues with the office and I was a perspective resident I could only imagine what it would be like to live there. I am glad I did not lease here.
  By Josefina Lares, March 11, 2018

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